EIRCA Premium Quality H-Sphere Reseller Hosting and shared Windows and Linux hosting

EIRCA takes server management and customer service to another level, we offer management services that give you the freedom of choice. You can manage your own server, with our team on standby to assist you, or you can use the technical expertise of our technicians to the fullest capacity and let us manage your server for you all day, every day.

Management Level »	4th Degree	3rd Degree	2nd Degree	1st Degree
24/7/365 staffing
DELTA and Extranet access
24/7/365 general phone support	-
24/7/365 priority phone support 1	-
Ticket system access
24/7 Reboot request access
Free remote reboot port	-
Free remote backups	-	-
Custom emergency escalations	-	-	-
Control panel assistance	-
OS Updates and Patches	-
Applications Support	-	-	-
On-Demand Vulnerability Assessments	-	-
Live server monitoring	-
Systems Administrative Service*	-	2 hours	4 hours	10 hours
Price (MONTHLY)	FREE	$100	$250	$400

Important information

4th Degree: Little or no involvement from the EIRCA team (self managed)
3rd Degree: Normal, increased management and strengthened security measures. (Semi Managed)
2nd Degree: High level of security, management, auto server updates, and server monitoring. (Managed)
1st Degree: Highest level of security, full scope management, auto server updates, full monitoring. (Fully Managed, with no client root login)

Several reasons to upgrade to a "paid" management level

• You are not a system administrator and require expert support from a team of highly trained engineers.
• You are not able to carry out system administrator based functions based on technical based documentation.
• You require responses to your inquiries in 4 hours or less.
• You desire to achieve higher uptime through a more intensive and diligent server software update process.
• You desire to achieve higher uptime through advanced port and SNMP monitoring.
• You desire pro-active hardware failure monitoring.
• You provide a production environment to your clients and do not know how to optimise for such an environment.

If you choose to manage your own server and your server is compromised or hacked, we can not guarantee recovery of the system. Damage to the binaries on your server may be irriversable. It is vital to your servers integrity that you choose a management level that truly reflects your ability to manage and operate within your selected operating system environment.