Feedback and testimonials
From time to time, our clients will send us feedback on their experience as an EIRCA client. You will find below a small selection of testimonials gathered since our inception.
View the live results of our support incident survey
Important: As a reseller hosting provider, we value our clients privacy. Clients who have opted to keep their testimonial private will have their privacy respected. Clients may send us feedback through our feedback system and will be included on this page within one calendar month. Unless clients explicitly grant EIRCA permission to display their web site publicly, the web site will not be included on this page. During the feedback process please check the grant permission box if you wish to have your site name / company name displayed.
Testimonials
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Name: Roger Roppel Source of testimonial: Feedback system and legacy community forum Visit Website (If applicable): Visit Testimonial comments: One of our customers ISP installed reverse DSL lookup this month, which prevented our customer from getting forwarded e-mail from his domain. Fortunately EIRCA supports reverse DSL lookup. They installed the needed lookups for our client and thus restored our customer’s forwarded e-mails service. Initially I was concerned about the loss of a customer. Thanks to EIRCA, customer loyalty has been strengthened. |
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Name: Steve Question: In your most recent experience, the quality of customer service you received was: |
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Name: Jeff Tinur Source of testimonial: New feedback system Visit Website (If applicable): Not applicable Testimonial comments: Question: In your most recent experience, the quality of customer service you received was: |
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Name: Paul Hirsch Question: In your most recent experience, the quality of customer service you received was: Question: Now please think about the features and benefits of your EIRCA account. How satisfied are you with EIRCA at this time? |
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Name: Tim Source of testimonial: Legacy community forum and feedback system Visit Website (If applicable): Not applicable Testimonial comments: This is my first month here and I'm very impressed with the fanatical and professional level of assistance the technical team has provided, notably Craig, Dean and Stiofan (in alphabetical order). It's amazing how quickly my tickets have been answered, some of them almost instantaneously after I've hit the Submit button and usually never longer than an hour. I am also pleased with the very polite and helpful reception I've received with Lynsey, of sales. There was this incident with the NS record settings which comes to mind where the peculiar record I was observing had me stumped. Based on that observation alone, I received a diagnosis from Craig that hit the nail straight on its head and a quick resolution to boot after that. This is just one example and I'm also appreciative of Stiofan and Dean for their help in many other incidents. After being here at EIRCA, I certainly do not miss Live Chat support any longer. The level of expertise and lightning speed of response to my tickets far outstrips the interactive, real-time support procured from many Live Chat supports in the past. With the leadership role EIRCA is taking with its Reseller Kit I am expecting further great things to happen here. I look forward to a mutually wonderful and continuous relationship with the support specialist team at EIRCA. For those who prefer a breakdown report: Tim |
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Name: Broncos Source of testimonial: Legacy community forum and direct contact Visit Website (If applicable): Not applicable Testimonial comments: Hi guys (and girls) I have been a user for 16 months with you guys now and a review is loooooooooong overdue. I am not a very indepth reviewer so I'll keep it short and to the point... Thank you for making the last 16 months the easiest hosting time ever. I have been around hosting for around 5/6 years and have never found a company so dedicated to its users. I made quite a few slip ups with my sites last night.. all my fault... and SEVEN MINUTES later Dean corrected them all for me and got all 11 domains back online!! I can not say it enough.. you guys rescued my ass after all this time of not really needing to put many tickets in. Its nice to know that although i rarely have to put anything over to your team.. I can still put in a ticket at 3am on a sat. morning and it will be taken care of so quickly I also have an account with site5 and httpme for cpanel.. I decided this morning that i am going to switch those to you guys and go with plesk. What is the point in using two other inferior companies? If i put in a ticket with site5.. they give me run around questions and hold off on my question until someone with decent skills come in. Yet if i ask you guys to fix something for me.. if i blink i'll miss the response. if Dean doesn't see this post, please can someone forward it to him.. that guy is a god... he saved me lossing customers due to my own slip ups! |
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Name: Popeye Source of testimonial: Legacy community forum and direct contact Visit Website (If applicable): Not applicable Testimonial comments: I have a windows server, and a linux plesk reseller account with you guys and I felt it was time to say THANK YOU for all your hard work. The support is excellent and 247 is just above and beyond what you guys need to do as a provider. thanks again for everything.. why didn't i find your company sooner?! |
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Name: Larry M Source of testimonial: Legacy community forum Visit Website (If applicable): Visit Testimonial comments: I will have been with EIRCA for over a year. I personally run many sites. I needed to find a solution that supported Linux/mySQL as well as Windows/MS SQL. My search went on for about a month when I found EIRCA. Since Day 1, the support has been superb. Each tech actually reads a trouble ticket and normally responds within 15 minutes with very few exceptions. I do not think that I have ever seen a “canned” response as I received from most other hosts. While the year has not been 100% flawless, they really “care” which is something that is very refreshing and appreciated. Their quality of both service and support far exceeds any of the many hosts that I have used. I expect a lot from my web host. I am very happy to have finally found one that will not let me down. Simon and his staff seem very proud of EIRCA. They should be proud. Thanks for great service in the past, present and future. Larry McKenzie |
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Name: Irene Fulton Source of testimonial: Legacy community forum Visit Website (If applicable): Visit Testimonial comments: I'm a web designer/developer and being here at EIRCA is my attempt to provide a full-service, one-stop shop to my web clientele. Honestly, when I started out with hosting I felt like I was in over my head. I have a keen dislike of reading tons of stuff to figure out the answer to a 10 second question. I tend to pick up the phone to get the answers ... and if I don't get help right away, I move on. To that end, I have found the EIRCA folks to be very helpful, both on the phone and online. Answers to my questions have been prompt and relevant. The reseller kit/flash tutorials were a great asset to getting my accounts set up too, since I appreciate concise visual instructions. So, here's my big thank-you to EIRCA - I wouldn't have figured all this out without their help. |
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Name: Luke Source of testimonial: Legacy community forum Visit Website (If applicable): Not applicable Testimonial comments: I just wanted to show my gratitude to you guys publicly. You don't get enough credit for the amount of work you do, and the incredible support. I've been with EIRCA for 10 months and I have seen you grow all the way. It's jaw-dropping, the speed that you guys work at. You seem to grow every day. Thanks for making the last 10 months the best in my "hosting life". I very rarely have to contact you, but when I do, you're always right there. I'll be renewing in November for another year. Thank you again, and keep it up. Regards |
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Name: Auctoo Source of testimonial: Legacy community forum and feedback system Visit Website (If applicable): Visit Testimonial comments: You guys are fanatics ..... My only recommendation could be that you remove the overselling limits as they currently stand on cPanel accounts (which were recently introduced). Perhaps a peak percentage of disk space would be better than a matching limit on what we allocate in our plans (night that encourage more upgrade purchases)? Also, when you next buy a bunch of servers, can one of them be set to GMT to cater for the UK clients? Anyway, many thanks for the attention to detail and customer service, you have been absolutely outstanding on both counts. You're an inspiration. |
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Name: Eclair Source of testimonial: Legacy community forum Visit Website (If applicable): Not applicable Testimonial comments: I've been here for a couple of weeks only but I'm loving this place. The support here has been fantastic. They're very friendly and they get things done quick. Responses usually are within 10 minutes. I think the longest was 30 minutes. If they can't figure out a problem right away, they'll at least post a response and say they're looking into it. The replies are excellent. The guys here definitely know their stuff. No level-1 tech support scripted replies, thank you! One thing I really liked about them is their upgrade to H-Sphere 2.4. I know a lot of companies were running 2.4 before EIRCA, but I liked how EIRCA took their time to really make sure 2.4 was stable (and apparently it wasn't, so they held off on it) before they installed it on the production servers. The upgrade went so smoothly I was amazed. Very happy customer |
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Name: Joe R Source of testimonial: Legacy community forum Visit Website (If applicable): Visit Testimonial comments: Hi Folks, Thought I would introduce myself first. My name is Joe Rohn and I am a relative newbie here to EIRCA. But I am not all that much a newbie to web design and deployment in general. Over the last several years I have managed to cobble together a couple hundred sites. I also run a fairly active peer to peer FrontPage Forum Because of my background I have networked with and dealt with many hosting companies and people in the business. Some of these have been small..but many others have been some of the more renowned names out there. During my time here so far...I must say that the support I have received from EIRCA is second to none!!! The questions I have had were answered by Dean or Stiofan in a very very short time period. Not only were the answers quick..they were meaningful too. To me support is the greatest thing a company can offer. For the most part lots of people have access to the same hardware and software..where they can gain an advantage is through their support. EIRCA is doing just that and I for one am planning to be with them for the long haul! I am using the H-Sphere plan..and it is simply very cool! As time allows I hope to also become a participant in the other forums here. For now though call me a happy camper! |
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Name: Belve Source of testimonial: Legacy community forum Visit Website (If applicable): Not applicable Testimonial comments: I've been at EIRCA for over 4 months and i've got to say there's NOTHING like the support you guys give. Its awesome to be able to submit something and KNOW that it will be dealt with I wish i'd found you earlier, I was stuck at matrixreseller for almost 6 months thinking that they were the only big hsphere provider. I guess I was wrong LOL As soon as I switched I got a 45 minute phone walkthrough with simon (daaaamn does that guy know hsphere!!) Thanks for the past 4 months and here's to the next year (i hope to have my dedicated by this time next year). For any onlookers: These guys will blow you away. The support is beyond anything ive ever experienced. My only suggestion/request would be to raise the number of licenses included in plans. I know hsphere licenses cost you guys 4 bucks or something, but if a few more can be included in plans, that would be cool! |
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Name: Finn Source of testimonial: Feedback system and legacy community forum Visit Website (If applicable): Visit Testimonial comments: We have been with EIRCA for over 3 months now and can state we are not just happy with the level of support, resources and uptime, but can honestly say EIRCA have exceeded expectation. We do have a bit of experience with other companies supplying hsphere and reseller packages and in our opinion there is no comparison with what EIRCA are able to offer and more is the point deliver. We would not even consider anyone else. We know what it is like to be looking all over the web for information on who to go with for your reseller package; there is so much bull out there you end up more confused than when you set out. Thankfully almost by chance we came across EIRCA If your looking here for a reference of value for money service then do your self a favour and give them a try! |
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Name: Digby Source of testimonial: Legacy community forum Visit Website (If applicable): Not applicable Testimonial comments: I have only been here a few weeks, but first impressions mean a heck of a lot. The help i have received from Stiofan and Sean in particular is absolutely brilliant. I hope to be with EIRCA for a long time |
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Name: Santhan Source of testimonial: Feedback system Visit Website (If applicable): Visit Testimonial comments: My clients websites were previously hosted in the UK with a company that thought everytime I asked for assistance, they were doing me a favour! I then did a lot of searching, especially on some webhosting forums. I tried another company in Singapore, who's support was really friendly, but they were too small and their control panel was not nearly as functional as H-SPHERE. I decided to try out EIRCA after reading positive comments about them in 1 of the webhosting forums. From the day I moved over their service has been unbelievably impressive. After sooooo many years of shoddy service from my previous host, I was really amazed at the support and response time of EIRCA's staff even at 2am. The network is lightening fast and I have had almost no downtime since moving over. For those who are serious about their business I would highly recommend EIRCA. Thanks for the gr8 work guys. |
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Name: Rick Stoneking Source of testimonial: Legacy community forum and feedback system Visit Website (If applicable): Visit Testimonial comments: Lousy Service, Lowsy Support, Lousy Everything. That is what I experienced with my first three h-sphere resellers. I guess that was just the Lord testing my patience which is admittedly sometimes lacking. Now however, He has totally blessed me with being here with EIRCA. Fantastic Service, Fantastic Support, Fantastic Everything. When I was in the military I sometimes needed to write commendations for those who went beyond the call of duty. This is what I have experienced with EIRCA. EIRCA personnel have gone beyond the call of duty, bringing honor on themselves, their company, and the whole hosting community by providing exemplary customer service and support in the face of many challenges and difficulties resulting in customer satisfaction that is unparalleled in the web hosting industry. THANK YOU! And yes, I meant to shout |
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Name: Andrew Rouchotas Source of testimonial: Legacy community forum Visit Website (If applicable): Visit Testimonial comments: Ive been a managed dedicated customer of EIRCA for 3 months now and wanted to update my experience... I wanted to come on here and review my experiences - these guys have bent over backwards to make me happy and I wanted to take this opportunity to thank them profusely for all their help and wish them good luck with their newest venture.... I "think" I was their first official "Haloserve" customer (or at least one of the first) - EIRCA has been a solid shared & reseller provider for quite some time - and they are Hsphere EXPERTS (which is one of the reasons I chose them as my provider) - Migrated my entire environment |
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Name: MojahMedia Source of testimonial: Legacy forum and feedback system Visit Website (If applicable): Visit Testimonial comments: Just a thank you to Callum for the assistance on Friday, when the WIN-3 server went down for an hour or so. It was really re-assuring to find that the telephone was answered at 4am on a Saturday morning and quick assistance was given for my prob. Muchos gracias! Best wishes to all of you who celebrate the 4th of July, and happy bday Dean. |
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Name: HalfShadows Source of testimonial: Legacy community forum and direct contact Visit Website (If applicable): Visit Testimonial comments: I just wanted to say that I really appreciate EIRCA's strong commitment to support and the multiple avenues of communication provided. Whether it's talking about general issues in the forums, getting support for particular problems through the help desk, speaking to a live person through the 800 number or access to learning resources through the tutorials, I have not encountered such a comprehensive or strong support system in another reseller host--and I've tested quite a few over the years. I have not had a single problem that has remained unresolved or avoided since I've had an account here, and EIRCA staff is always been very courteous and knowledgeable. |
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Name: Tommie Source of testimonial: Legacy community forum Visit Website (If applicable): Not applicable Testimonial comments: I've had nothing but good things with EIRCA. My migration from my previous web host went brilliantly and my accounts worked perfect. I must say the support is extremely different to what I'm used to - i normally submit a ticket with a web host and then check about 2 hours later.. i notice i dont have to do that anymore (woot!) because the responses come very quick The one thing i would comment on, is that im not the only one that has said that you guys need to sign the tickets so we know who to thank.. it's a little hard when only dean and stiofan seem to sign any tickets the rest just end abruptly after the ticket issue is done Thanks again though boys, this has been an eye-opener for me.. I was stuck with another hsphere provider for 8 months on crappy support and half-decent serves |
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Name: Jib Source of testimonial: Legacy community forum Visit Website (If applicable): Not applicable Testimonial comments: My experience with you guys and girls has been awesome so far. The tech support I get is great, i recommened you guys to all my associates, some of which are already signed up and will probab;ly be following me with reviews The only bad thing was the migration but that was very well handled and you guys kept us in the loop, which is always a big bonus Keep up the good work! |
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Name: Syndicate Source of testimonial: Legacy Community Forum Visit Website (If applicable): Visit Testimonial comments: Although there were quite a few problems along the way, not so much in regards to EIRCA staff but in the systems we were using. I shall not mention the name of the specific system however, anything related to EIRCA support and services.. Exceptional, very fast response times like within 10 minutes at 1 hour at most. Uptime, and server speeds have been exceptional besides the odd dos attack thats the only time I really saw a hickup in the service. MySQL database speeds are amazing (this might be relative to anyone previous experiences) however switching some sites over to EIRCA I saw very noticable speed increase relating to scripts with sql backbones. I haven't done any hardcore use of any of our database or actual benchmark testing but definitely its anything but an issue. We have had a few problems as far as billing going but I believe it was mostly on our side of things, not quite sure what all happened as there are a few people inbetween me and the people taking care of the bills. Prices are exceptional, I'm sure there might be cheaper ones out there but looking for hosts/reseller packages is always a fun process.. If your reading this you have found something worth checking into for sure. I definitely recommend them to anyone. |
Testimonials and feedback gathered for this section of the EIRCA website are the verbatim opinion of the author at the time of writing. The testimonials found on this page should not be republished or replicated by any party without the exclusive permission of the author and EIRCA Ltd. Should a client wish, they can submit a request for removal of feedback from this page and that can be submitted at any time by contacting us.
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From our clients:
..I was really amazed at the support and response time of EIRCA's staff even at 2am. The network is lightening fast and I have had almost no downtime since moving over..
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